Refund Policy

Last updated: July 2026

At Burlesque Showgirls Creative Entertainment, every performance is carefully planned, choreographed, and reserved exclusively for your event. Once a booking is confirmed, our performers, production team, and scheduling are committed to your date.

Please read our refund policy before confirming your booking.

Booking Deposits

A booking deposit may be required to secure your event date.

Deposits are non-refundable, as they cover administrative work, performer scheduling, planning, rehearsals, and reserving your requested performers exclusively for your event.

Final Payment

Unless otherwise agreed in writing, the remaining balance must be paid before the performance date as outlined in your booking confirmation.

Failure to make payment by the due date may result in cancellation of your booking.

Client Cancellations

If you need to cancel your booking, please notify us in writing as soon as possible.

The following cancellation terms apply:

• More than 30 days before the event: Any payments made beyond the non-refundable deposit may be refunded, less any costs already incurred.
• 15 to 30 days before the event: Payments may be partially refundable at our discretion, depending on preparation already completed and performer commitments.
• Less than 14 days before the event: No refunds will be provided, as performers and production resources have already been allocated exclusively to your booking.

Rescheduling

We understand that plans can change.

Where possible, bookings may be transferred to another date, subject to performer availability.

Rescheduling requests should be made as early as possible. Additional fees may apply if significant changes to the booking have already been confirmed.

Cancellation by Burlesque Showgirls Creative Entertainment

In the unlikely event that we need to cancel a confirmed booking due to circumstances beyond our control, we will make every reasonable effort to provide a suitable replacement performer or reschedule your booking.

If no suitable alternative can be arranged, any payments received will be refunded in full.

Force Majeure

Neither party will be liable for cancellations or delays caused by circumstances beyond reasonable control, including but not limited to natural disasters, severe weather, government restrictions, venue closures, public emergencies, or other unforeseen events.

Where possible, we will work with you to reschedule your booking to a mutually agreed date.

Change of Mind

As our services involve reserving performers and preparing customised entertainment for your event, refunds are generally not available for change of mind once a booking has been confirmed.

Nothing in this policy limits your rights under the Australian Consumer Law.

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to remedies where required by law if our services fail to meet these consumer guarantees.

Refund Processing

Where a refund has been approved, it will be processed using the original payment method wherever possible.

Please allow up to 10 business days for the refund to be processed after approval.

Contact Us

If you have any questions regarding this Refund Policy or your booking, please contact us through our enquiry form or by using the contact details provided on our website.

We are committed to working with our clients to achieve the best possible outcome whenever unexpected circumstances arise.